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Smart Hands
Our Services
Wonderful job of completing the installations successfully with minimal disruption to the operation at each site!
- Senior IT Project Manager - Utility Company
At MultiTek Global, we understand that every business has distinct IT challenges and operational requirements. That's why our Smart Hands services are not just about providing general support but about delivering customized, flexible solutions that are designed to fit your specific needs.
Our Smart Hands services are ideal for enterprises with distributed locations. Furthermore, our international presence in Europe & Asia Pacific means that MultiTek can provide cost-effective onsite solutions to support your distributed infrastructure over different locales.
Hardware Installation & Configuration
Installation
Unpacking, assembling and installation of servers, routers, switches, storage devices, and other equipment.
Remote Access
Setting up remote consoles to allow offsite customers to update, troubleshoot & configure their hardware.
Hardware Configurations
Update IP addresses & network settings to integrate with the organization's existing IT infrastructure.
Cabling & Connectivity
New Installations - Running, routing, and securing network cables for new hardware or system upgrades.
Patch Cabling - Connecting and disconnecting patch cables between devices, patch panels, and switches to maintain or modify network configurations
Cable Tracing Audit - tracing and documenting end-to-end connections to derive connectivity information.
Cable Organization - Organizing, bundling & labeling cables to maintain a neat and efficient setup
Repair & Replacements - Replacing faulty or damaged cables, connectors, or other network hardware.
Cable Upgrades - Replacing older cables (e.g., CAT5 to CAT6) to support faster data speeds or improved performance.
Performance Adjustments - Modifying existing cable routes or reconfiguring network layouts to optimize performance or accommodate new equipment
Problem Remediation
Troubleshooting
Physical troubleshooting, including power cycling of devices, resetting interfaces, and swapping out modules, to determine the problem.
Fixes
Implementing solutions and temporary fixes to help restore service functionality.
Replacement
The replacement of failed hardware or devices including failed drives
Inventory Management
Asset Tracking: detailed inventory of IT equipment including serial numbers, rack locations, asset tags, model numbers, etc.
Documentation: Labeling IT assets with asset tags or barcodes for easy identification and management
IT Decommissioning: Certified data destruction for data bearing devices. Responsible recycling of IT assets in accordance with environmental regulations.
Why MultiTek For Your Smart Hands Needs?
Experienced Technicians
Our certified W2 technicians are experts with over 10 years of experience in complex IT infrastructure and data center environments.
Global Reach with Localized Support
Our adaptable Smart Hands services cater to each location's unique needs, providing consistent, customized support across corporate offices, retail sites, and remote data centers.
Multi-Site Coordination
For businesses with multiple locations, we synchronize Smart Hands services across sites to ensure each receives tailored attention, streamlining hardware rollouts, network upgrades, and maintenance with minimal disruption.
Seamless Integration with Your IT Team
Whether working alongside your engineers or taking on tasks autonomously, we work as an extension of your IT team, aligning with your processes, protocols, and tools to provide tailored, collaborative support.
